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Site Terms

Privacy Policy and Terms of Use Website "RACHEL CANDLES"


The terms of use of the above site are written in masculine language but what is said in it applies to both women and men


  1. The "" website (hereinafter the "Website") is the user site as a representative sales site for "Rachel Candles" and you are welcome to take part in it subject to your agreement to the terms of use which will be detailed below

  2. In addition, downloads of files, media such as photos and videos and the various content offered to the audience are strictly prohibited.

  3. The management of the site reserves the right to update the terms of use presented below from time to time and without notice or special mention in the various channels of the site.


Intellectual Property

  1. The site as well as all the information on it including the site design, site code, media files including graphics, videos, images, texts, and any other material displayed on the site belong in full to the above site and constitute the exclusive intellectual property of the "Rachel Candles Rachel Candles" site and should not be They are used without prior written permission from the "Rachel Candles" website.

  2. In addition, you may not distribute, copy, reproduce, publish, imitate or process pieces of code, graphics, videos, trademarks or any other media and content without your prior written permission.

Site content

  1. We strive to provide you with the information displayed on the site without interruptions, but due to technical considerations, third party faults or others, there may be interruptions in the availability of the site. Therefore, we can not guarantee that the site will be available to you at any time and no monetary or other compensation will be given due to the termination of the service / download of the site.

  2. External links to the site do not constitute a guarantee because these are safe, high-quality or reliable sites and visits to them are made at your sole discretion and are the sole responsibility of the user of the site.

  3. The contents offered on the site are the exclusive property of "Rachel Candles" and may not be used for the purposes stated in these regulations (see section 3) except in cases where otherwise stated or in cases where it is stated that the copyright belongs to an external body. In these cases, check the terms of use of the attached link and follow the instructions on the external website to which the content belongs.

Manage users and visitors to the site

  1. The management of the site reserves the right to block any user whether by blocking the IP address of his computer, the MAC ID of his computer or even depending on the country of origin without having to provide an excuse which is acceptable to the surfer.

  2. The site staff / site management will do everything in its power to protect the details of the users registered on the site / subscribers registered on the site. In cases where it is possible for a third party to gain access to information, it is hereby agreed that surfers, users and members of the site have any claim, claim or demand towards the staff of the "Rachel Candles" website.

Full Disclosure

  1. This site may use cookies (especially for registered and subscribed users) and internal statistics interfaces in order to maintain anonymous statistical documentation of surfers and analysis of surfer traffic / s, browsing habits on the site and analysis of clicks and length of stay.

  2. At all times and other than surfers connected to the site the stored information is completely anonymous and does not have the name of the surfer or any other identifying information.

  3. Jurisdiction

    1. When you use the website and in the event that any dispute arises, you agree below that the above is under the exclusive jurisdiction of Israeli law using only the Israeli court system in the Tel Aviv district.

  4. Making orders through the site and registering for the site

    1. Products can be purchased on the site as a registered customer or as a guest. Products will be purchased by filling out the order form that appears on the website. It will be clarified that filling in all the mandatory details marked with an asterisk is a prerequisite for placing the order. Care must be taken to fill in accurate details to ensure that the products reach their destination. And should the products be returned to the company due to incorrect details, the customer will be charged for the shipping and handling fees.

    2. The management of the site will not make any use of the customer's details, except in accordance with the site's privacy policy, which is an integral part of these terms of use and purchase.

    3. When the order is placed by the customer, the credit card details will be automatically checked, and when the order is confirmed by the credit card companies, a confirmation will be sent to the customer that the transaction has been approved.  "Rachel Candles"

    4. The order details as entered by the customer in the order form and registration of the transaction on the company's computers will constitute final evidence of the order being placed.

    5. In the event that the transaction is not approved by the credit company, the customer will receive an appropriate notice and will be required to provide another means of payment if he wishes to complete the transaction.

    6. Confirmation of the purchase operation is conditional on the product actually being in stock at the Rachel Rachel Candles warehouse at the time of ordering. If one of the products shown is out of stock, the company will replace the equivalent product in coordination with the customer or cancel the order and return the full consideration to the customer of his choice. In any case, the customer will not have any claim and / or claim in this matter in respect of any type of damage, whether direct damage or indirect damage caused to the purchaser and / or a third party.

    7. The requested delivery destination entered when placing the order will be considered as the final destination for the delivery of the products. If the customer requests to update the delivery destination after placing the order, the company will make every effort to change the delivery destination accordingly, however if the delivery has already been delivered to the delivery company or the order recipient, the customer will be charged additional shipping and handling fees.

    8. It is emphasized that the company will be entitled not to approve a customer's order for any reason and at its sole discretion, such as in cases where:

      1. ​ If when registering on the site, incorrect details were intentionally provided

      2. If an act or omission has been committed, which harms or is likely to harm the site or the management of the site, or any third parties, including the customers, employees and suppliers of the site management

      3. If the website services were used to carry out an act that is presumed to be illegal under the laws of the State of Israel or to enable, facilitate, assist or encourage the commission of such an act

      4. If the terms of this agreement, the terms of one of the binding documents or the terms of any other online service offered by the site have been violated

      5. If there is a financial debt to the company or companies related to us and the debt is not repaid, even though the due date has passed

      6. If the customer's credit card has been blocked or restricted in any way. 

    9. Once the details have been provided, the binding documents have been approved and the customer's consent to the terms of use and privacy policy has been given, the site management may, but does not have to, display or send updates to the customer through his account on the site or by e-mail. This includes content updates, information about its services and products, as well as services and products of others, promotions, innovations on the site, within the meaning of section 30A. To the Communications Law (Bezeq and Broadcasting), 5742-1982.

    10. Once the payment details have been entered on the payment page, a confirmation of receipt of the order details will be sent via e-mail. This confirmation does not oblige the site management to provide the products, and it only indicates that the order details have been received by the site management.

    11. If it turns out that the customer's credit card is not valid, or that the credit card company does not honor the transaction, or that the requested product is not in the company's inventory, the site management will contact the customer to complete or cancel the transaction. ​

Cancellation of transaction and product return policy

  1. The provisions of this section are subject to the Consumer Protection Law 5741 1981 (hereinafter: the Law) and the Consumer Protection (Cancellation of a Transaction) Regulations, 2010:

  2. It is up to the customer to cancel the order made in each of the cases and under the following conditions:

  1. Cancellation of an order that does not include products with a customization of dedication and / or decoration  - The order can be canceled within 14 days from the date of receipt of the products and provided that the items and the box are returned without use and / or defect and / or damage. In case of cancellation of a transaction after the order has been received by the customer the shipping costs and clearing fees will be deducted from the credit amount.

  2. Cancellation of the order before the dedication and / or decoration has been made  On the products and before the order is sent (and provided that 14 days have not passed since the order was placed) - the entire order can be canceled for a full monetary credit, including the shipping fee. A monetary credit will be given in accordance with the provisions of the law.

  3. Cancellation of the order after customization of the products with dedication and / or decoration  On the products - it is not possible to cancel an order at any stage after the actual engraving, in accordance with the Consumer Protection (Cancellation of a Transaction) Regulations, 2010, section 6 - limitation of the right of cancellation on "goods manufactured specifically for the consumer according to special sizes or requirements".

  4. In the event of an error by the company in the spelling of dedication and / or decoration  For the products sent, the company will send the product recipient alternative products with a dedication and / or decoration  Repaired at no cost and within 14 business days, after the defective product is returned to the company.

  5. In the event of a customer error in spelling dedication and / or decoration  , The company will not allow the replacement of the wrong product

  6. In the event that the right to cancel the transaction and return the products is valid and the transaction is canceled by the customer after the products have been sent to the recipient, a full financial credit will be given after receiving the products in the company's warehouses and examining them. The shipping cost and clearing fees will be deducted from the total credit and the credit will be given on condition that the package is returned without use and / or defect and / or damage. If the products are returned not as stated in this section, the customer will not be credited (no monetary credit and no credit voucher).

  7. ​ The company has the sole and final discretion regarding the condition of the returned candles.

  8. Each credit will be transferred to the credit card where the order was made only, and in accordance with the schedules of the credit company.

  9. Eligibility for a financial credit is conditional on a period of up to one month (at the latest) from the date of the transaction on credit

  10. No monetary credit will be given for items for which no monetary consideration has been paid, such as promotions or gifts.

  11. How to return the items - the customer will contact the company, and after confirmation that the customer is entitled to cancel the order, the customer will send the items by registered mail / courier.

Delivery and shipments

  1. Delivery of the products to buyers is made through a courier company or by registered mail, within the delivery time specified at the time of sale or self-collection by prior arrangement.

  2. The amount of the shipping fee will appear at the end of the order process under the items the customer has chosen to purchase and will be charged when placing the order. In the case of a payment transaction, the shipping fee may be charged as part of the first payment.

  3. In deliveries by courier, after receiving the order and confirming it, the product will be sent to you within 14 business days of placing the order on the website, through a shipping company. Deliveries are not possible on Fridays and holiday eves. Orders will be sent through a courier company that provides deliveries to the Gush Dan and Haifa areas within 6-9 business days at a cost of NIS 45 per delivery (the Gush Dan area includes Tel Aviv, Ramat Gan, Givatayim, Kiryat Ono, Ramat Hasharon, Herzliya, Kfar Shmaryahu, Rishon Lezion, Holon, Bat Yam, Yehud, Or Yehuda, Petah Tikva, Haifa, Hof Carmel, Emek Hefer, Binyamina, Hadera, Zichron Yaacov,  And the localities adjacent to them).

  4. To the rest of the country, the products will be sent by Israel Post by courier within 5-7 business days and cost NIS 70 per delivery.

  5. The company is not responsible for delays caused due to the various shipping companies.

  6. The order will be delivered after the purchase process is completed, provided that the order is received within the transaction time range as defined on the requested product page, provided the customer owns a valid credit card that can be charged and cleared in Israel, and provided the credit card company that issued it approved the transaction.

Company liability

  1. The company and / or the management of the site and / or those on their behalf will not be responsible or liable for any direct, indirect, consequential or special damage caused to the user and / or the surfer and / or the customer and / or the recipient of the package and / or any other third party, as a result From use or purchase through the site, which is not in accordance with these regulations - whatever the cause of action  - including loss of income and / or denial of profit that will be caused for any reason, in which case the company reserves the right to cancel the specific order.

  2. If there is a clerical error in the description of the item, this will not obligate the company and / or the management of the site.

  3. The pictures of the items on the website are for illustration purposes only and there may be differences between the pictures displayed on the website, some or all of them, and the candles actually sold, including differences in shades and reasonable dimensions.

  4. In any case, the company will not bear any responsibility that exceeds the value of the purchased product, as well as any indirect damage and / or consequential damage.

  5. The company is not responsible for the use made by the customer and / or the recipient of the package / products that do not comply with the manufacturer's and / or the company's instructions as specified and displayed on the website.

  6. The site management will not be responsible for delays in the delivery of items as a result of events beyond its control, such as malfunctions, delays, strikes, natural disasters, malfunctions in the computer system or telephone systems that will impair the completion of the purchase process or malfunctions in the e-mail service.

  7. The site management will do its best to provide quality products on time. If the customer believes that the products purchased through the site or the services are defective, he is welcome to contact customer service by e-mail at , and the site management will handle the request as early as possible.

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